Our staff is available to review and discuss any concerns you have and are ready to provide you with assistance. The Dispute Resolution is designed to provide students with two processes, Informal and Formal, to resolve concerns. Students are encouraged to address any concerns immediately with the staff member involved.

We encourage you to follow the steps as outlined in the following Dispute Resolution Policy if you have an issue. Please do not let a small problem develop into a giant one. Dispute Resolution policies are in place for potential student and staff grievances at the Institute. For either situation, the Executive Director sometimes becomes a neutral mediator.

1. This policy governs complaints from students respecting Elevare™ Career Institute and any aspect of its operations.
2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
3. The process by which the student complaint will be handled is as follows:
   1. All student complaints must be submitted in writing. Submissions should be directed to:
      Name: ______________________________
      Title: Admissions Advisor
      Email: [email protected]
   2. The Admissions Advisor will investigate the complaint by:
      • Reviewing submitted documentation
      • Consulting with affected parties
      A written response will be provided within 30 days.
   3. The Admissions Advisor will make an initial determination with supporting reasons and any reconsideration to the student within 30 days after the date on which the student made the complaint.
   4. If the Admissions Advisor is unavailable or named in the complaint, the complaint can be submitted to the alternative contact:
      Name: Alda Messiah
      Title: Executive Director
      Email: [email protected]
   5. The written reasons will advise a student that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Regulatory Unit (PTIRU) (www.privatetraininginstitutions.gov.bc.ca) within one year of the date a student completes, is dismissed from, or withdraws from the program.
4. The student making the complaint may be represented by an agent or a lawyer.