| Before program start date, institution receives a notice of withdrawal: | 100% tuition and all related fees, other than application fee |
| No later than seven days after student signed the enrolment contract, and before the program start date. | 100% tuition and all related fees, other than application fee |
| At least 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | Institution may retain up to 10% of tuition, to a maximum of $1,000. |
| More than seven days after the student and institution signed the enrolment contract, and less than 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | Institution may retain up to 20% of tuition, to a maximum of $1,300. |
| After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs): | After the program start date, and up to and including 10% of instruction hours have been provided. Institution may retain up to 30% of tuition. |
| After the program start date, and after more than 10% but before 30% of instruction hours have been provided. | Institution may retain up to 50% of tuition. |
| Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): | Institution may retain up to 50% of the tuition paid. |
| If a refund is due, the student record must include evidence that the refund was issued. | |
| Approved Programs – Distance Delivery |
| Student has completed no more than 30% of the program | 70% of tuition |
| Student has completed more than 30% but less than 50% of the program | 50% of tuition |
| Student has completed 50% or more of the program | No refund due |
| Programs that do not require approval |
| The student does not attend the program, and the institution receives from the student a notice of withdrawal or a copy of refusal of a study permit no later than 30 days after the later of: a) the start date of the program in the most recent Letter of Acceptance b) the start date of the program in the enrolment contract. | 100% tuition and all related fees, other than application fees |
